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      Terms & Conditions

      WEBSITE USAGE

      Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Happy Jo Designs’ relationship with you in relation to this website.

      The term ‘ Pilanky by Happy Jo Designs’ (herein after referred to as ‘Pilanky’) or ‘us’ or ‘we’ refers to the owner of the website whose trading name is Happy Jo Designs. PILANKY® is a registered Trademark No. 1301869 for a period of ten years since 30 May 2009. The registered office is 70 Avondale Drive, Banora Point, NSW, 2486 and company ABN number is 46 925 457 081. The term ‘you’ refers to the user or viewer of our website.

      The use of this website is subject to the following terms of use:

      The content of the pages of this website is for your general information and use only. It is subject to change without notice.

      Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

      Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

      This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than with the prior consent of Happy Jo Designs.

      Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

      From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s)

      You may not create a link to this website from another website or document without Happy Jo Designs prior written consent.

      Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

      ORDERING

      We will ship to anywhere within Australia.

      The following overseas countries have now been added to this shopping cart:

      United States of America, United Kingdom and New Zealand.

      For any other international enquiries please contact us at [email protected].

      How To Order

      Online at www.pilanky.com.au

      When you find an item you would like to buy select the fabric option you would like and the quantity and then click the ‘Add To Cart’ button. When you are done, simply click on ‘View Cart’, make any necessary changes and then proceed to ‘Checkout’ where you will be guided through the checkout process.

      You can pay via PayPal or Credit Card and Direct Bank Transfer, however for this option you will be notified that your order will be on hold until your payment has been received.

      Online at www.happyjo.com.au

      When you find an item you would like to buy select the fabric option you would like and the quantity and then click the ‘Add To Cart’ button. When you are done, simply click on ‘View Cart’, make any necessary changes and then proceed to ‘Checkout’ where you will be guided through the checkout process.

      You can pay via PayPal or Credit Card and Direct Bank Transfer, however for this option you will be notified that your order will be on hold until your payment has been received.

      Online at www.happyjodesigns.com.au

      When you find an item you would like to buy select the fabric option you would like and the quantity and then click the ‘Add To Cart’ button. When you are done, simply click on ‘View Cart’, make any necessary changes and then proceed to ‘Checkout’ where you will be guided through the checkout process.

      You can pay via PayPal or Credit Card and Direct Bank Transfer, however for this option you will be notified that your order will be on hold until your payment has been received.

      Email and Phone Ordering

      If you love shopping online but are not so keen on ordering online that’s no problem. Simply send us an email or call us and tell us which items you would like to order. We will collect your delivery address and discuss payment options with you, which include credit card, Direct Debit and PayPal. For your financial safety please do not include your credit card details with an email order as most email systems do not encrypt messages (turn them into gobbeldy gook that only the computer of the intended recipient can decipher) and therefore are not secure enough to guard against criminals intercepting your email to us and obtaining your credit card details. If you want to pay by credit card and order by email please either call us or provide your telephone number so we can ring you to organise the payment securely. Our details are:

      Telephone : 1300 PILANKY or 1300 745 265

      Email : [email protected]

      Your Order Confirmation Email

      Once you have placed an order you will be sent an order confirmation email. It is important that you check your order confirmation email thoroughly. If there are any errors please email us immediately at [email protected]. It should be noted that changes cannot be made once your order is placed.

      If you are sending your package to somewhere other than the billing address, both addresses will appear on your Order Confirmation email. If you do not receive an Order Confirmation Email you may have entered an incorrect email address or check your Junk folder. Please email us and we will correct the email address and send you a copy of your order and your order number.

      Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Happy Jo Designs reserves the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications or information before accepting any order.

      Product Availability

      The availability of our products on-line is updated regularly and every attempt is made by us to ensure its accuracy. Sometimes however, items sell out between this time and when you have placed an order. If items are sold out or if there are any delays on delivery, you will be notified as soon as possible.

      Please note that stock availability is subject to change without prior notice.

      Promotional Emails

      By placing an order with Happy Jo Designs you give us the authority to send you our promotional emails, exclusive sale offers and new product updates from time to time. If you do not wish to receive our promotional emails, please reply to your order confirmation with the title ‘unsubscribe’ in the subject line. Alternatively use the “unsubscribe” link in the email.

      PRICING

      All prices are inclusive of 10% GST and are listed in Australian Dollars.

      Happy Jo Designs reserves the right to adjust product and shipping prices on the web site at any time without notice.

      PAYMENT FOR ORDERED GOODS

      We only trade in Australian Dollars.

      COMPETITIONS & PROMOTIONS

       

       

      Terms and conditions for all current competitions, coupons and promotions are published on this page. All start/end times published are as at the applicable local time for Sydney, NSW, Australia. 

      COUPON CODES

      Coupon Codes are only applicable to cost of the product and are not applicable on shipping costs unless explicitly specified. Coupon codes are valid for customers of pilanky.com.au and cannot be combined with any other promotional code. Happy Jo Designs reserves the right to verify the validity of any order and may at its sole discretion cancel orders or refuse to fulfill orders where the promotional offer has been claimed by a non-qualifying customer. Coupon Codes will be limited to one time use per customer, unless explicitly specified. Your purchase and delivery are subject to Happy Jo Designs usual Terms & Conditions. Additional conditions of use may apply and will be communicated by Happy Jo Designs.

      Happy Blues Ten – limit of one order per customer, 10% discount in cart, and expires on 31st August 2019. Only for items: 34013942, 34013963, 34013964, 34013965, 34017183.

      Free Bag Ninety Nine – limit of one order per customer, first time customers only,  signup with email via the website, and expires 7 days after signup is recorded.

      Travelling Australia With Kids – 10% discount in cart, limit of one order per customer

       

      SPECIAL OFFERS

      Terms and conditions for all current special offers are published on this page.

      All promotional offers are not redeemable for cash and cannot be used to purchase gift cards. All promotional offers cannot be redeemed against a prior purchase and are non-transferable. Products taken up in Happy Jo Designs promotional offers will not be eligible for any other offer or discount and cannot be used in conjunction with any other offer. All promotional offers are subject to Happy Jo Designs Terms and Conditions, Delivery and Returns. All promotional offers exclude additional items and/or shipping costs (unless the promotional offer is a free shipping offer) and/or purchase protection that may be purchased in conjunction with promotions. All promotional offers may be withdrawn or extended at any time during the promotional period at the sole discretion of Happy Jo Designs. Happy Jo Designs reserves the right to verify the validity of all promotional offers and may at its sole discretion cancel orders or refuse to fulfill orders. Please note Happy Jo Designs does not offer refunds for change of mind returns.

      SHIPPING PROMOTIONS

      Free shipping, flat rate, capped price or other types of shipping price promotions may be offered at specified times and on specified products. Where a shipping promotion is offered, it will only be available on selected products and to selected locations.

       

      Online Payment Methods

      We offer PayPal, Credit Card and AfterPay on this website.

      PayPal: If you have a PayPal account simply tick the PayPal option when asked how you want to pay for the goods you have ordered. You will be directed straight to PayPal’s secure site to complete your payment.

      If you would like to set up a PayPal account please refer to www.paypal.com.au. PayPal provides a secure third party banking account perfect for online shopping, payment can be made via a banking deposit, a credit card or accumulated PayPal account funds

      In all instances, goods are only dispatched once full payment has been received.

      DELIVERY POLICY

      Happy Jo Designs can deliver to Australia, United States of America, United Kingdom and New Zealand.

      For Australia Delivery, all orders except PO Box addresses are delivered through eParcel. If eParcel does not cover your area in Australia, it is passed to a local delivery agent who will complete your delivery.

      For Post Office Box addresses, delivery is via eParcel.

      Delivery time for Australia will range from 1-10 business days depending on the distance from Banora Point, New South Wales.

      For delivery to United States of America, United Kingdom and New Zealand, delivery is via Australia Post and the shipping rates have been set based on current prices per item, based on product weight.

      Note: For all other overseas customers interested in purchasing items listed on our website please email us with your order and we will do our best to fulfill your request. This will include confirming payments, shipping costs and relevant insurances.

      Email Address:  [email protected]

      Production Lead Time

      Happy Jo Designs aims to dispatch your order within 1-21 days of receipt of order.

      Sometimes there may be a slight delay with dispatching your order based on busy periods of the year such as leading up to Christmas.

      Cost of Shipping

      Delivery charges (within Australia) will be at a flat rate of AUD$15.00 per item for all goods, unless a specific alternate price or FREE Shipping is specified.

      The only exceptions to these charges may be if items are:

      – Urgent Deliveries

      If you need your goods urgently please contact us so we can arrange for your goods to be sent via Express Post.  We will advise you of the cost of shipping and recommended insurances (if applicable) in these instances before dispatching your goods.

      – Pick up from Happy Jo Designs

      This option is available to customers who live close to Happy Jo Designs in the Tweed Heads Region, NSW. Please contact us to order via email or phone and pre-arrange this pick up option.

      – Incorrect Delivery Address & Returned Parcels

      In the instance where an incorrect address is provided or a parcel has been returned to Happy Jo Designs as undeliverable, an extra charge of $15.00 will apply to re-send.

      OBLIGATIONS OF THE CUSTOMER & FURTHER IDENTIFICATION

      As a Customer of Happy Jo Designs, you must provide current, complete, and accurate information about yourself at all times.

      We reserve the right to request further identification if required and to cancel orders when further identification is requested, but not received or found to be unsatisfactory.

      REFUND POLICY

      Happy Jo Designs is committed to providing high quality custom made products at all times.

      If there is proof that your product is faulty upon receipt, Happy Jo Designs will provide a full refund for this product. It will be at the customers’ expense to send back to Happy Jo Designs for inspection.

      Please contact Happy Jo Designs at [email protected]

      If you change your mind after submitting an order online please contact us within 24 hours by telephone (1300 PILANKY) or email ([email protected]) so we can cancel your order.

      Packages Damaged in Transit

      Happy Jo Designs takes great care when packaging your order and have never had our packages been damaged in transit. In the unfortunate case that your order does get lost or damaged in transit, please contact Happy Jo Designs immediately so that we can investigate the issue and make any necessary claims with transport carrier based on the circumstance.

      REFUSAL TO SUPPLY SERVICES OR PRODUCTS

      Happy Jo Designs reserves the right to refuse or discontinue supply or services of any products without notice to persons who are deemed to engage in conduct or activities that Happy Jo Designs believes violates any of its terms and conditions.

      LIABILITY

      Happy Jo Designs shall not be liable to the Customer, or to any other person whomsoever, for any loss or damage whatsoever or howsoever caused arising directly or indirectly in connection with the Products, other than expressly imposed by statute in terms of which it is not possible to limit or exclude liability.

      DISCLAIMER

      The information contained in this website is for general information purposes only. The information is provided by Happy Jo Designs and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

      Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to make changes and corrections in products and specifications, withdraw any product we advertise and change prices without notice.

      Images and dimensions displayed on this web site should be regarded as illustrative and for informational purpose only. The actual products may vary slightly to the images and dimensions stated.

      In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

      Through this website you may be able to link to other websites which are not under the control of Happy Jo Designs. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

      Every effort is made to keep the website up and running smoothly. However, Happy Jo Designs takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

      Happy Jo Designs may change the content of its terms and conditions at any time without prior notice.

      GOVERNING LAW & SEVERABILITY

      Happy Jo Designs and the Customer agree that the terms and conditions of sale shall be governed by the laws of the State of New South Wales.

      In the event that any part of these terms and conditions shall be deemed invalid, unlawful or un-enforceable to any extent, such terms or conditions shall be severed from the remaining terms and conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.